Terms & Conditions

1-a. Advance Payment: To secure each booking, TURY TURIZM LTD. STI. requires an advance payment before the booking is confirmed. The advance payment may range from 15% to 100% of the total booking price, depending on the selected tour, activity or service. The exact amount payable will be clearly displayed during the booking process before the booking request is submitted. Advance payments are accepted in EUR only.

1-b. Remaining Balance: Depending on the selected service, the remaining balance will be collected in cash or by credit card on the day the service is provided. Cash payments may be made in EUR, Turkish lira (TRY) or US dollars (USD), using the applicable exchange rate on the payment date. The availability and conditions of credit card payments depend on the relevant service provider. Some service providers may apply a 10% surcharge to the remaining balance for credit card payments. Where such a surcharge applies, it will be clearly stated on the relevant service detail page and in both the preliminary confirmation and final booking confirmation emails.

1-c. Payment Method: TURY TURIZM LTD. STI. accepts advance payments only by Visa, Mastercard or TROY credit card. After a preliminary booking request has been submitted, a mail-order payment link will be sent to the email address provided in the request. The advance payment will be collected exclusively through this link. TURY TURIZM LTD. STI. cannot accept advance payments by any other payment method or with cards other than those listed above.

1-d. Unsuccessful or Delayed Payments: The applicable advance payment must be completed immediately after TURY TURIZM LTD. STI. confirms that the requested service is available. If the payment cannot be successfully collected or is not completed promptly, the availability will not be held and may be released to other customers. The booking cannot be confirmed unless the applicable advance payment has been successfully received

2-a. Booking Request: Submitting a booking request through hotairballoongoreme.com creates a preliminary request only. It does not guarantee availability or constitute a confirmed booking. All booking requests are subject to availability and the confirmation process described in this section.

2-b. Pre-booking Confirmation: After a booking request is submitted, a “Pre-booking Confirmation” email will be sent to the email address provided in the request. This email confirms only that the booking request has been received and instructs the customer to contact TURY TURIZM LTD. STI. to check the availability of the selected service and date. It does not confirm availability or constitute a confirmed booking.

2-c. Booking Confirmation: Once availability has been confirmed and the applicable advance payment has been successfully received, TURY TURIZM LTD. STI. will send a final “Booking Confirmation” email to the email address provided in the booking request. The booking becomes confirmed only when this final confirmation email has been issued. An availability confirmation, payment link or payment attempt alone does not constitute a confirmed booking.

2-d. Email and Booking Records: The customer is responsible for providing a valid and accurate email address and for monitoring that address, including its spam or junk folder. The final Booking Confirmation and any subsequent written booking updates sent by TURY TURIZM LTD. STI. to this email address constitute the official record of the booking.

2-e. Customer-Provided Information: Booking confirmation emails are generated automatically using the information provided by the customer when submitting the booking request. The customer is responsible for ensuring that all submitted information is accurate and complete and must review the final Booking Confirmation as soon as it is received. Any incorrect or missing information must be reported to TURY TURIZM LTD. STI. promptly. TURY TURIZM LTD. STI. is not responsible for inaccuracies resulting directly from incorrect or incomplete information submitted by the customer.

3-a. Submitting a Request: All cancellation and date-change requests must be submitted through the “My Bookings” section of the customer’s account on hotairballoongoreme.com by selecting the relevant booking. Requests submitted through WhatsApp, email, telephone, social media or any other communication channel will not be accepted as valid cancellation or date-change requests.

3-b. Request Acknowledgement: After a cancellation or date-change request is submitted, the system will send a “Cancellation Request Received” or “Date Change Request Received” email to the customer’s registered email address. This email confirms only that the request has been received and is awaiting review. It does not constitute approval of the request.

3-c. No Automatic Action: Submitting a cancellation or date-change request does not automatically cancel the booking, change the booked date or result in a refund. The existing booking remains active and unchanged until TURY TURIZM LTD. STI. reviews the request and sends a separate written outcome email.

3-d. Review and Outcome: TURY TURIZM LTD. STI. will review each request according to the conditions applicable to the booked service, the relevant deadline and the current booking status. Date-change requests are also subject to availability on the requested new date. A cancellation or date change takes effect only after the corresponding written confirmation email has been sent. If the request is declined, the original booking remains active and unchanged.

3-e. Automatic Closure of Request Options: Cancellation and date-change requests can be submitted through the customer’s account only while the applicable free-cancellation period remains open. Once this period has expired, the website automatically disables the cancellation and date-change request options, and a request can no longer be submitted through the system.

3-f. Free-cancellation Periods:

Hot Air Balloon Flights: Free cancellation is available up to 48 hourss before the scheduled flight date.

Daily Tours: Free cancellation is available up to 24 hours before the scheduled tour date.

Activities: Free cancellation is available up to 24 hours before the scheduled activity date.

Airport Transfers: Free cancellation is available up to 24 hours before the scheduled transfer date.

Multi-day Package Tours: Free cancellation is available up to 30 days before the scheduled start date.

Any different service-specific cancellation condition will be clearly stated on the relevant service detail page and in both the Pre-booking Confirmation and final Booking Confirmation.

3-g. Bookings Containing Multiple Services: If a booking contains more than one service, the applicable cancellation period and refund eligibility will be assessed separately for each affected service. Cancelling or changing one service does not automatically cancel or change any other service included in the same booking.

3-h. Late Cancellations and No-shows: Customer-requested cancellations made after the applicable free-cancellation period are non-refundable. Failure to attend the booked service will be recorded as a no-show. In such cases, the full booking price remains payable, including any outstanding balance. By submitting a booking request and accepting these Booking Conditions, the customer agrees and authorises TURY TURIZM LTD. STI. to collect the full outstanding balance.

In exceptional circumstances that may constitute force majeure, such as a serious accident, emergency hospitalisation, a sudden serious illness, a natural disaster or an official travel restriction, the customer must provide official and verifiable supporting documentation to TURY TURIZM LTD. STI. Any document submitted must have been issued by a competent authority or recognised institution. The documents will be forwarded to the relevant service provider for evaluation. The decision as to whether the circumstances qualify for an exemption from the no-show charge rests solely with the relevant service provider. Submitting official documentation does not automatically guarantee that the no-show charge will be waived.

3-i. Approved Refunds: When a cancellation and refund are approved, the eligible amount paid for the affected service will be refunded to the original payment method. Once the refund has been processed by TURY TURIZM LTD. STI., the system will automatically send a refund notification email to the customer’s registered email address. The time required for the refunded amount to appear in the customer’s account depends on the relevant bank or card provider and is outside our control.

4-a. Free Cancellation: Hot air balloon flights may be cancelled free of charge before the 48-hour cancellation deadline for the scheduled flight date. The cancellation request must be submitted through “My Bookings” in the customer’s account. When the cancellation is approved, the full amount paid for the affected flight will be refunded.

4-b. Late Cancellations and No-shows: Customer-requested cancellations made after the 48-hour cancellation deadline for the scheduled flight date are non-refundable. Failure to attend the booked flight will be recorded as a no-show. In such cases, the full booking price remains payable, including any outstanding balance. By submitting a booking request and accepting these Booking Conditions, the customer agrees and authorises TURY TURIZM LTD. STI. to collect the full outstanding balance.

4-c. Weather, Safety or Operational Cancellations: Hot air balloon flights are subject to the approval of the Turkish Civil Aviation authorities and the operating company’s final safety assessment. If a flight is cancelled because of weather, safety or operational conditions, the customer may request rescheduling to an available alternative date or receive a full refund of the amount paid for the cancelled flight. Rescheduling is subject to availability and cannot be guaranteed.

4-d. Flight Type Changes During High-Demand Periods: In rare circumstances, particularly during exceptionally busy periods or following weather-related flight cancellations, the operating company may be unable to operate smaller-basket flight types, including Comfort or Deluxe Flights, due to capacity requirements. In such cases, the customer will be informed and offered a Standard Flight instead. If the customer accepts the Standard Flight, the price difference between the booked flight and the Standard Flight will be refunded. If the customer does not accept the change, the affected booking may be cancelled for a full refund of the amount paid.

4-e. Flight Duration: The flight duration stated for the selected flight type is approximate and may vary due to weather, air traffic, safety or operational conditions. A reasonable variation in flight duration does not entitle the customer to a refund or compensation. No additional charge will be made if the flight lasts longer than the stated duration.

4-f. Operator Price Revisions: In rare cases, particularly following weather-related flight cancellations, operational or availability-related circumstances may cause the operating company to revise the price of a confirmed or rescheduled flight. TURY TURIZM LTD. STI. will notify the customer of any such change. The customer may accept the revised price and pay the difference or decline the change, cancel the affected flight and receive a full refund of the amount paid. No price difference will be charged without the customer’s acceptance.

4-g. Partner-operated Flights: TURY TURIZM LTD. STI. may arrange hot air balloon flights provided by licensed partner operators. The operating company is responsible for all final safety and operational decisions, including whether the flight can proceed and the selection of the launch site, flight route and landing location. The assigned operator may vary depending on availability and operational requirements.

4-h. Flight duration: Flight duration may vary because of weather, air traffic, safety or operational conditions. A reasonable operational variation in duration does not create a right to a refund, and no additional charge is made if the flight lasts longer than planned.

4-i. Operator price changes: In exceptional operational or availability conditions, a partner operator may revise its rate before the service. The customer may accept the revised rate and pay the difference, or decline it and receive a full refund of the amount paid for the affected flight.

4-j. Partner-operated flights: TURY TURIZM LTD. STI. may arrange balloon flights supplied by licensed partner operators. The operating company is responsible for the final safety and flight-operation decision.

4-k. Children and Age Requirements: The standard minimum age for hot air balloon flights is six. However, a child under the age of six may be accepted at the sole discretion of the operating company and the pilot, taking into account the child’s age and height, their ability to follow safety instructions and adopt the required landing position, and the weather and operational conditions on the flight date. Acceptance of a child under six cannot be guaranteed in advance. All children must be accompanied by a responsible adult, and official proof of age may be requested.

5-a. Cancellations Submitted at Least 30 Days Before the Tour: Cancellation requests for multi-day package tours must be submitted through “My Bookings” at least 30 days before the scheduled tour start date. Package tours may include airline tickets, accommodation, transportation, admission tickets, activities and other services subject to the cancellation and refund conditions of third-party suppliers.

Where permitted by applicable law, confirmed and documented supplier charges that are non-refundable or only partially refundable may be deducted even when the cancellation request is submitted within the applicable cancellation period. Any deduction will be limited to the amount actually retained or charged by the relevant supplier. Mandatory taxes, duties, charges and similar statutory costs may also be deducted where applicable. The remaining eligible amount will be refunded within 14 days after the cancellation request is received.

5-b. Late Cancellations and No-shows: Customer-requested cancellations submitted less than 30 days before the scheduled tour start date are non-refundable. Failure to attend the booked package tour will be recorded as a no-show. In such cases, the full booking price remains payable, including any outstanding balance. By submitting a booking request and accepting these Booking Conditions, the customer agrees and authorises TURY TURIZM LTD. STI. to collect the full outstanding balance.

5-c. Date Changes: Date-change requests must be submitted through “My Bookings” in the customer’s account at least 30 days before the scheduled tour start date. All requested new dates are subject to availability across every service included in the package and to the applicable conditions of third-party suppliers. Any price difference, amendment fee or non-refundable supplier charge resulting from the requested change must be paid by the customer. A date change becomes valid only after TURY TURIZM LTD. STI. sends a written Date Change Confirmation. If the request is declined or the applicable additional costs are not accepted, the original booking remains active and unchanged.

5-d. Cancellation by Us: If TURY TURIZM LTD. STI. or the relevant package-tour organiser cancels the package tour before its scheduled start date for a reason not caused by the customer, the customer may accept a suitable alternative package tour offered or decline the alternative and receive a full refund of all amounts paid. If the customer accepts an alternative package of a lower value, the price difference will be refunded. Any applicable refund will be issued within 14 days.

5-e. Compulsory Package Tour Insurance: Package tours sold in Türkiye are covered by compulsory package tour insurance in accordance with applicable Turkish law. The insurance is arranged by TURY TURIZM LTD. STI. or the relevant package tour organiser, and the applicable insurance certificate will be provided to the customer at the time of purchase. The scope, coverage limits, exclusions and claim procedures are governed by the terms of the insurance policy. Compulsory package tour insurance does not replace comprehensive personal travel insurance.

5-c. Date changes: Date-change requests should be submitted through My Bookings at least 30 days before the tour start date. Approval depends on availability across all included services and is valid only after a Date Change Confirmation email is sent.

5-d. Included supplier services: Package tours may include accommodation, transport, tickets or services supplied by third parties. Once the free-cancellation period has passed, issued or committed supplier components may be non-refundable.

5-e. Cancellation by us: If we cannot operate the package and no suitable alternative is accepted, the eligible amount paid for the cancelled service will be refunded.

5-e. Compulsory Package Tour Insurance: Package tours sold in Türkiye are covered by compulsory package tour insurance in accordance with applicable Turkish law. The insurance is arranged by TURY TURIZM LTD. STI. or the relevant package tour organiser, and the applicable insurance certificate will be provided to the customer at the time of purchase. The scope, coverage limits, exclusions and claim procedures are governed by the terms of the insurance policy. Compulsory package tour insurance does not replace comprehensive personal travel insurance.

5-f. Personal Travel Insurance: Customers are strongly advised to obtain comprehensive personal travel insurance covering medical treatment, hospitalisation, emergency assistance, trip cancellation or interruption, travel delays, missed connections, and loss, theft, damage or delay of baggage and personal belongings. The customer is responsible for ensuring that the selected policy is suitable for the itinerary and covers any activities included in or added to the package tour. Unless expressly stated otherwise, personal travel insurance is not included in the package tour price.

5-g. Flights and Baggage Allowances: Where a package tour includes a flight, the applicable airline’s ticket, fare and conditions of carriage will apply. Baggage allowances may vary depending on the airline, route, ticket type and fare class and will be stated in the relevant travel documents or airline ticket. The customer is responsible for complying with the applicable baggage limits. Charges for excess, oversized or additional baggage are not included in the package price and must be paid by the customer.

Any loss, damage or delay involving baggage must be reported to the airline or its ground-handling representative before leaving the airport. Any resulting claim will be handled in accordance with the airline’s conditions and the terms of the customer’s applicable insurance policy.

5-h. Hotel Accommodation and Check-in/Check-out: Hotel check-in and check-out times are determined by each hotel. Unless otherwise stated by the hotel, check-in is generally available from 14:00 and check-out is generally required by 12:00. The applicable times will be confirmed in the relevant travel documents where available.

Early check-in and late check-out are subject to hotel availability, cannot be guaranteed and may incur an additional charge payable directly by the customer. Personal expenses incurred at the hotel, including minibar, room service, laundry, telephone and other additional services, are not included in the package tour price unless expressly stated otherwise.

5-i. Hotel Changes and Special Requests: TURY TURIZM LTD. STI. will make reasonable efforts to provide the hotel stated in the confirmed itinerary. If the specified hotel becomes unavailable due to operational circumstances, overbooking or another reason beyond our reasonable control, alternative accommodation of a comparable or higher standard may be arranged. If the customer accepts accommodation of a lower standard, any applicable price difference will be refunded.

Requests concerning bed type, room location, connecting rooms, non-smoking rooms, accessibility or other preferences must be submitted during the booking process. Such requests will be forwarded to the hotel but remain subject to availability and are not guaranteed unless expressly confirmed in writing as part of the booking.

5-j. Passports, Visas and Travel Documents: Customers are responsible for ensuring that they possess all valid passports, visas, identity documents, residence permits, health certificates and other travel documents required for the itinerary. The name and personal details provided during booking must match the documents that will be used for travel.

TURY TURIZM LTD. STI. will provide available general information concerning applicable travel-document requirements. However, customers remain responsible for obtaining the required documents and verifying current requirements with the relevant authorities. Unless expressly included in the package, all related application fees and expenses are the customer’s responsibility. Services missed because of incorrect, incomplete, expired or unavailable travel documents may be non-refundable.

5-k. Itinerary and Schedule Changes: The order, timing or route of the itinerary may be adjusted where reasonably necessary because of weather, traffic, site closures, supplier schedules, safety considerations or other operational circumstances. Minor changes that do not materially reduce the overall content or value of the package tour do not entitle the customer to a refund.

If a significant change becomes necessary before the tour begins, the customer will be informed and offered the applicable options. During the tour, TURY TURIZM LTD. STI. or the relevant package tour organiser will, where possible, arrange a suitable alternative service without additional cost. If the alternative service is of a lower value, the applicable price difference will be refunded.

5-l. Unused Services and Missed Departures: No refund will be provided for any service voluntarily unused by the customer or missed because of late arrival, early departure, personal choice or failure to be present at the stated meeting point and time. Any additional transportation, accommodation or other expense required to rejoin the tour will be the customer’s responsibility.

This provision does not apply where the service was missed because of a failure by TURY TURIZM LTD. STI., the relevant package tour organiser or an included service provider to provide the confirmed arrangements.

5-m. Health and Accessibility Requirements: Customers are responsible for reviewing the itinerary and ensuring that they are physically and medically able to participate in the included services. Any medical condition, mobility requirement, disability, pregnancy, allergy, dietary requirement or other circumstance that may affect participation must be disclosed during the booking process.

TURY TURIZM LTD. STI. will make reasonable efforts to communicate relevant requirements to the service providers and assist with suitable arrangements. However, requests remain subject to the facilities, safety rules and operational capabilities of the relevant provider and cannot be guaranteed unless confirmed in writing. Customers are responsible for carrying any required medication and arranging any personal assistance not expressly included in the booking.

5-n. Transfer of the Package Tour: If a customer is unable to participate in a multi-day package tour, the booking may be transferred to another person who satisfies all conditions applicable to the tour. A written transfer request must be submitted to TURY TURIZM LTD. STI. at least seven days before the scheduled tour start date.

The original customer and the person receiving the booking are jointly responsible for paying any outstanding balance and any reasonable additional costs arising directly from the transfer. Such additional costs will not exceed the actual costs incurred in processing the transfer.

5-o. Reporting Problems During the Tour: Any problem, deficiency or failure concerning an included service must be reported without delay to the relevant service provider, tour guide, local representative or TURY TURIZM LTD. STI. using the contact information provided in the travel documents. The customer should allow a reasonable opportunity for the problem to be investigated and corrected during the tour.

Where possible, the notification should also be made in writing and supported by relevant photographs, receipts or other documents. Delaying notification may limit the ability to provide an immediate solution but does not affect any mandatory rights available to the customer under applicable law.

6-a. Free Cancellation: Daily tours may be cancelled free of charge up to 24 hours before the scheduled tour date. The cancellation request must be submitted through “My Bookings” in the customer’s account. When the cancellation is approved, the full amount paid for the affected daily tour will be refunded.

6-b. Late Cancellations and No-shows: Customer-requested cancellations submitted less than 24 hours before the scheduled tour date are non-refundable. Failure to attend the booked daily tour will be recorded as a no-show. In such cases, the full booking price remains payable, including any outstanding balance. By submitting a booking request and accepting these Booking Conditions, the customer agrees and authorises TURY TURIZM LTD. STI. to collect the full outstanding balance.

6-c. Date Changes: Date-change requests must be submitted through “My Bookings” in the customer’s account up to 24 hours before the scheduled tour date. All requested new dates are subject to availability. Any applicable price difference resulting from the requested change must be paid by the customer. A date change becomes valid only after TURY TURIZM LTD. STI. sends a written Date Change Confirmation. If the request is declined or the applicable price difference is not accepted, the original booking remains active and unchanged.

6-d. Itinerary and Stop Changes: The order, timing or route of a daily tour may be adjusted where reasonably necessary because of weather, traffic, crowd levels, site closures, safety requirements or other operational circumstances. The guide or service provider may change the order of the programme or replace an unavailable stop with a suitable alternative of comparable interest or value. Minor operational changes that do not materially reduce the overall content of the tour do not entitle the customer to a refund.

6-e. Hotel Pick-up and Punctuality: Hotel pick-up and drop-off are provided only from the locations and areas stated on the relevant tour detail page and in the Booking Confirmation. The estimated pick-up time will be communicated before the tour. Pick-up times may vary because of traffic, weather, the location of participating hotels and other operational circumstances.

Customers must be ready at the confirmed pick-up point at the stated time. Drivers and tour vehicles cannot wait for late customers. A missed pick-up caused by the customer’s late arrival or absence may be treated as a no-show, and any alternative transportation required to join the tour will be at the customer’s own expense.

6-f. Tour Duration and Return Time: The start time, duration and estimated return time stated for a daily tour are approximate and may vary because of traffic, weather, crowd levels, the pace of the group or other operational circumstances. A reasonable variation in the programme duration or return time does not entitle the customer to a refund or compensation.

Customers should allow sufficient time between the expected end of the tour and any independently arranged flight, bus, transfer, activity or other onward travel.

6-g. Guide and Tour Language: Unless otherwise stated on the relevant tour detail page or in the Booking Confirmation, daily tours are conducted in English by a licensed professional guide. Tours in Spanish, Russian, Korean, Chinese or another available language are subject to guide availability and may require an additional charge.

A requested language is guaranteed only when it has been expressly confirmed in writing. On shared tours, guiding may be provided in more than one confirmed language depending on the composition of the group.

6-h. Entrance Fees and Site Access: Museum, archaeological-site and attraction entrance fees are included only when expressly listed in the relevant tour inclusions or Booking Confirmation. Entrance fees, optional visits and activities not listed as included must be paid by the customer.

Customers may be required to present a valid passport, identity document or other proof of age to use a child, student or other discounted admission. If the required document cannot be presented, any resulting price difference must be paid by the customer. Access to a site remains subject to its opening hours, capacity, security rules and operational decisions.

6-i. Meals and Dietary Requirements: Meals are included only when expressly stated on the relevant tour detail page or in the Booking Confirmation. The menu and restaurant are determined by the relevant service provider and may change for operational reasons. Drinks are not included unless expressly stated otherwise.

Vegetarian meals can generally be arranged when requested in advance. Allergies, intolerances and other dietary requirements must be disclosed during the booking process. TURY TURIZM LTD. STI. will communicate these requirements to the relevant provider, but specific menus, ingredient availability and the complete absence of cross-contamination cannot be guaranteed.

6-j. Children and Age-based Pricing: Child eligibility, age limits and any applicable child discount are determined by the conditions stated on the relevant tour detail page and in the Booking Confirmation. A valid passport or identity document may be required to verify the child’s age. If the age entered during booking is incorrect or cannot be verified, any resulting price difference must be paid before participation.

Children must remain under the supervision of a responsible accompanying adult throughout the tour. Participation in particular sites or activities may also be subject to the safety and age requirements of the relevant service provider.

6-k. Walking, Health and Accessibility: Daily tours may involve extended walking, stairs, slopes, uneven surfaces, confined spaces or changes in elevation, depending on the itinerary. Customers are responsible for reviewing the tour description and ensuring that they are physically and medically able to participate.

Any mobility limitation, medical condition, disability, pregnancy or other circumstance that may affect participation must be disclosed during the booking process. TURY TURIZM LTD. STI. will communicate relevant requirements to the guide or service provider and make reasonable efforts to assist, but accessibility at historical sites and natural locations cannot always be guaranteed.

6-l. Partner-operated and Shared Tours: TURY TURIZM LTD. STI. may arrange daily tours provided by licensed partner operators. The assigned operator, guide and vehicle may vary depending on availability, group size and operational requirements. Shared tours may include customers who booked through different agencies or sales channels.

The relevant service provider is responsible for the day-to-day operation of the tour and for operational and safety decisions made during the service. TURY TURIZM LTD. STI. remains the customer’s booking contact for the arrangements confirmed through our website.

6-m. Cancellation by Us or the Service Provider: If a daily tour is cancelled by TURY TURIZM LTD. STI. or the relevant service provider because of weather, safety, insufficient participation or other operational circumstances, the customer may accept an available alternative date or suitable alternative tour. If no suitable alternative is available or accepted, the full amount paid for the cancelled daily tour will be refunded. Rescheduling and alternative tours remain subject to availability.

6-n. Reporting Problems During the Tour: Any problem, deficiency or failure concerning an included service must be reported without delay to the tour guide, relevant service provider or TURY TURIZM LTD. STI. The customer should allow a reasonable opportunity for the problem to be investigated and corrected during the tour.

Where possible, the notification should also be made in writing and supported by relevant photographs, receipts or other documents. Delaying notification may limit the ability to provide an immediate solution but does not affect any mandatory rights available to the customer under applicable law.

7-a. Free Cancellation: An airport-transfer cancellation request submitted through My Bookings at least 24 hours before the transfer service date stated in the final Booking Confirmation qualifies for a full refund of the eligible amount paid.

7-b. Late Cancellations and No-Shows: Customer-requested cancellations submitted less than 24 hours before the confirmed transfer service date are non-refundable. Failure to attend the booked transfer will be treated as a no-show. In the event of a late cancellation or no-show, the full booking price, including any outstanding balance, remains payable, and the customer accepts and authorises TURY TURIZM LTD. STI. to collect the full outstanding balance.

7-c. Date Changes: Date-change requests must be submitted through My Bookings at least 24 hours before the confirmed transfer service date. All requested changes are subject to vehicle and service-provider availability and become valid only after a “Date Change Confirmation” or updated “Booking Confirmation” email has been issued. Any price difference resulting from the requested change must be paid by the customer. If the request cannot be accepted, the original booking remains active and unchanged.

7-d. Online Cancellation and Change Availability: Once the applicable 24-hour cancellation or date-change period has expired, the system automatically disables the cancellation and date-change options in the customer’s user account. WhatsApp, email, telephone and social-media messages are not accepted as valid cancellation or date-change requests. These communication channels may still be used to report operational matters such as a flight delay, difficulty locating the driver or delayed baggage.

7-e. Passenger and Transfer Information: The customer is responsible for providing complete and accurate information, including the airport, flight number, flight date and time, pickup and drop-off locations, passenger numbers, baggage details and an active contact number. Any change to this information must be reported promptly. TURY TURIZM LTD. STI. is not responsible for a missed or incorrectly operated transfer resulting from incomplete, inaccurate or outdated information supplied by the customer. Additional charges may apply if corrected information requires a different route, vehicle or service arrangement.

7-f. Flight Delays, Cancellations and Diversions: Where complete and accurate flight information has been provided, the published status of an arriving flight may be monitored and the pickup arranged according to its recorded actual arrival time. If the flight number changes or the flight is cancelled, diverted to another airport or significantly rescheduled, the customer must notify TURY TURIZM LTD. STI. as soon as possible. Any revised transfer arrangement is subject to vehicle and service-provider availability and may require an additional payment. Notification of a flight change does not automatically guarantee that the transfer can be rescheduled.

7-g. Waiting Times and No-Shows: For airport-arrival transfers, the driver will wait for up to 60 minutes from the flight’s recorded actual arrival time, provided that the customer has supplied complete and accurate flight information. For pickups from hotels, accommodation properties or other non-airport locations, the driver will wait for up to 15 minutes after the confirmed pickup time. If the customer is delayed at the airport because of passport control, baggage collection or another reason, they must contact TURY TURIZM LTD. STI. before the applicable waiting period expires. Any additional waiting time is subject to driver availability and may incur an additional charge. If the passenger cannot be located or contacted within the applicable waiting period, the transfer will be treated as a no-show and no refund will be provided.

7-h. Meeting Points and Communication: The meeting point and pickup instructions will be stated in the final Booking Confirmation or a subsequent transfer notification. The customer must check these instructions and keep the telephone number provided in the booking switched on and reachable. If the customer cannot locate the driver, they must contact TURY TURIZM LTD. STI. immediately and remain at the designated meeting point unless instructed otherwise. Leaving the meeting point without making reasonable contact attempts may result in the transfer being treated as a no-show.

7-i. Baggage: The vehicle is allocated according to the number of passengers and the baggage information supplied during the booking process. Excessive or oversized baggage, wheelchairs, pushchairs, sports equipment and other special items must be declared in advance. If the allocated vehicle cannot safely accommodate undeclared baggage, a larger vehicle or an additional transfer may be required at the customer’s expense, subject to availability. Carriage may be refused where the baggage cannot be transported safely or lawfully.

7-j. Children and Child Seats: Children of all ages count toward the vehicle’s passenger capacity. The number and correct ages of all children must be provided during the booking process. Any required child or booster seat must be requested in advance and is subject to availability and the conditions of the relevant service provider. Failure to request the appropriate seat in advance may prevent the service from being operated safely.

7-k. Vehicle Changes: The vehicle model, size or service provider may be changed for operational or availability-related reasons. A replacement vehicle with the same or greater suitable passenger and baggage capacity may be provided without affecting the booking price. If the customer accepts a lower vehicle category for which a lower price applies, the difference will be refunded. If no suitable replacement can be provided, the customer may cancel the affected transfer and receive a full refund of the amount paid.

7-l. Shared Transfers: Shared transfers may include other passengers, additional waiting at the airport and multiple hotel pickup or drop-off points. The order of pickups, drop-offs and the route taken are determined according to the day’s operational plan. Journey times are therefore approximate and may be longer than those of a private transfer.

7-m. Traffic and Operational Delays: Pickup, journey and arrival times are estimates and may be affected by traffic, weather, road closures, security controls, airport operations or other circumstances beyond reasonable control. Reasonable delays or route changes caused by such circumstances do not automatically create a right to a refund. For airport-departure transfers, customers must comply with the confirmed pickup time and allow sufficient time for airline check-in, security, passport control and other travel formalities.

7-n. Cancellation by Us or the Service Provider: If TURY TURIZM LTD. STI. or the relevant service provider cannot operate the confirmed transfer, the customer will be offered a suitable alternative where available. If no suitable alternative is available or accepted, the amount paid for the affected transfer will be refunded in full.